Terms of use

Your account

• You must be 18 or older.
• You're responsible for what happens in your account and for keeping your password safe.
• Information about your pets must be true.

The health assistant isn't a vet

Information on MyPets+, including the AI assistant, is guidance only. It doesn't replace a visit to a veterinarian. In an emergency, go to a clinic right away.

Community

What you post stays yours. You give us a free, non-exclusive license to show it on MyPets+ while it's posted.

• Not allowed: selling animals, animal cruelty, sexual or violent content, harassment, hate speech, spam, false health information, or other people's personal data.
• Adoptions are non-profit; a reasonable, disclosed rehoming fee is allowed.
• We can hide content and suspend accounts that break these rules. You can report any post.

Businesses

• Your business information (services, prices, hours, documents) must be true and up to date.
• The Verified badge needs a paid plan and approved documents; we can remove it if that stops being true.
• Appointments are an agreement between the owner and the business. MyPets+ makes booking easy but doesn't provide the service or answer for it.
• You're responsible for the client data you can access and for using it only to serve them.

Paid plans

• Plans are charged monthly in advance in Mexican pesos, VAT included.
• They renew automatically until you cancel. When you cancel you keep the plan until the end of the paid period; there are no refunds for partial periods.
• In the mobile apps, billing and cancellation are handled by Apple or Google.
• If we change prices we'll tell you at least 30 days ahead.

Business promotions

• We review every promotion before it goes live. If we reject it, you get a full refund.
• The days start when it's approved. Once live there are no refunds, even if you pause it.
• They're always labeled “Sponsored”. We don't guarantee a number of views or taps.
• You can't promote selling animals, miracle cures, misleading prices or anything against the community rules.

Prohibited use

Don't try to access other people's accounts, scrape data automatically, interfere with the service, or use MyPets+ for anything illegal.

Intellectual property

The MyPets+ brand, design and software are ours. You can't copy them without permission.

Closing your account

You can delete your account or your business any time in the app. We can suspend accounts that break these terms, telling you why unless the law prevents it.

Liability

We provide the service with reasonable care, but it can have interruptions or errors. As far as the law allows, we're not liable for indirect damages or for the services businesses provide.

Nothing in these terms limits your rights as a consumer under Mexico's Federal Consumer Protection Law.

Changes

If we change these terms we'll tell you in the app or by email before they take effect. If you don't agree, you can close your account.

Governing law

Mexican law applies. Disputes go to the courts of Mexico City, without affecting your right to go to PROFECO. Contact: hola@mypets.plus.